At Internet Choices, we are committed to providing helpful, responsive, and professional assistance to visitors and customers who have questions about internet, TV, and related service options. This Support Policy explains how you can contact us and what you can expect when reaching out to our team.
Our team is available to assist with general questions, service information, and requests during the following hours:
Support hours may vary during holidays or special circumstances.
You can contact our team through the following channel:
Our team can assist with general questions and information related to:
Certain technical, billing, installation, or account-related matters may need to be handled directly by the applicable third-party service provider.
Internet Choices may provide information about services offered by third-party internet and television providers. If you are already receiving service from a specific provider, certain matters such as account management, billing, technical repairs, installation, service outages, or cancellations may need to be addressed directly with that provider.
We aim to respond to support and information requests within 24 business hours. Response times may vary depending on the nature and complexity of your request, the information required, and the availability of the appropriate team member.
To help us respond efficiently, please provide accurate and complete information when contacting us. Depending on your request, this may include your name, phone number, email address, ZIP code, details about the service you are interested in, or a description of your question.
Please do not send passwords, payment card information, or other sensitive information through email unless specifically requested through an appropriate secure process.
Internet speeds, TV channels, packages, pricing, promotions, installation options, and other service features may vary by location and provider. Our team can help you explore available options, but final service availability and terms are determined by the applicable service provider.
Internet Choices may update this Support Policy from time to time to reflect changes to our support process, services, or website. The updated version will be posted on this page when changes are made.
If you have questions about this Support Policy or need assistance, please contact Internet Choices:
Phone:
(855) 899-7505
Email:
support@internetschoices.com
